Job Summary: Seeking an experienced Operations Analyst for our WWO Chicago Processing Center.
Under broad supervision, individual will analyze business and other data for operations projects.
Role will include: Small project management, contributor to larger projects, Access database enhancements, work condition reporting, process documentation, root cause evaluations, oversight of controls and metrics reporting and analysis.
Essential Duties & Responsibilities
1. Documents and analyzes operational and/or other data which may include staffing allocation, work distribution, budget, compliance and/or operations goals.
2. Develops and uses work management tools and analyzes database and operating systems to facilitate efficient processes and to conduct quality and/or operations reviews.
3. Develops the scope, proposals and details of project plans.
4. May participate in the development and implementation of training plans and coordinates implementation to end users.
5. Identifies issues that impact service provision and may make recommendations to management.
6. Prepares and submits project status and other reports to management.
7. May plan, organize and manage system testing.
8. May work with other departments or may provide technical assistance to others within the department.
Skills, Knowledge & Abilities Required
1. Strong knowledge of the functions performed by the business unit with developing knowledge of the insurance industry.
2. Excellent organizational and analytical skills including ability to prioritize and coordinate multiple projects.
3. Strong analytical and problem solving skills.
4. Strong client and team interpersonal skills with the ability to effectively interact with all internal and external business partners.
5. Effective verbal and written communication skills, with the ability to convey technical and business information in a clear, concise and effective manner.
6. Ability to exercise professional judgment and assume responsibility for decisions which have an impact on people, costs and quality of service.
7. Ability to work independently as well as in a team environment.
8. Knowledge of Microsoft Office suite and the ability to learn and utilize other business related software systems including database and operating systems.
Education & Experience Required
1. Bachelor’s Degree or equivalent work experience and completion of applicable professional designations.
2. Minimum two years of operations analyst experience including previous project experience.
Individual with an insurance background would be ideal.
3. Must be proficient with Microsoft Office products especially Excel.
Ideal candidate will have Access and VBA experience.
OPERATIONS ANALYST Job in Chicago 60604