Inbound Sales CAE~ White Marsh, Maryland Job in Baltimore, Maryland US
Tags: Ability, answer customer questions, Baltimore, cable, cable customers, Comcast, comcast cable, customer, experience, Golf Channel, high speed internet, Marsh, Maryland, preferred qualifications, service, service offerings, target customer, vision
Comcast founded in 1963, has grown into one of the world’s leading communication and entertainment companies focused on broadband cable, commerce and content.
Comcast Cable is the country’s largest provider of cable services, and has expanded to digital services, faster Internet and IP-enabled phone service, and innovative programming over 250 cable channels, including popular channels like E!, Sportsnet, Exercise TV, The Golf Channel and more.
Comcast connects with more tha
24. 7 million cable customers
14. 1 million high-speed Internet customers an
5. 2 million voice customers providing top consumer products and services in three key areas: video, digital cable, VOD, HD and DVR; online; and voice.
We strive to be the company customers look to for the products and services that connect them to what’s important in their lives.
POSITION SUMMARY: To maximize the sale and up-sell of cable products to new and existing customers by meeting or exceeding specific departmental and individual goals.
Accommodate a full range of customer requests, inquires and complaints via Call Center phone or the lobby.
MAJOR DUTIES(May perform any or all of the following duties): Handle high volume of sales calls, covering customer services in a prompt and professional manner, obtaining all information for successful completion of the transaction.
Answer customer questions regarding sales, products and features.
Communicate to customers product benefits and features.
Target customer’s interest with a variety of products and service offerings.
Upsell current customers with new products and services.
Obtain assistance from Manager and/or Supervisor for complex inquires.
As needed, handle billing and repair calls, and the necessary supporting functions.
Represent Comcast in a professional and positive manner in all situations.
Perform other duties as assigned.
Punctual, regular, and consistent attendance.
Required Skills: PREFERRED QUALIFICATIONS: Ability to communicate and the sell the appropriate level of cable service to customers.
Ability to use COMTRAC, and other Call Center software applications.
Demonstrated courtesy and patience in customer service.
Ability to listen and interpret the needs of customers.
Ability to use personal computer and software applications.
Ability to work independently to resolve customer problems or complaints.
Foreign language a plus.
EDUCATION: High School diploma or equivalent.
EXPERIENCE: Minimum 6 months high volume telephone or face-to-face customer service and sales experience, or the recognized equivalent in work experience or a combination of work experience and education.
WORKING CONDITIONS: Fast paced often high-pressure office environment.
Ability to manipulate objects such as pen, keyboard and mouse.
Ability to wear telephone headset.
Ability to occasionally lift and carry 20 lbs or less.
Must travel to work in inclement weather.
Exposure to moderate noise levels.
Vision ability: Close vision, peripheral vision and ability to adjust focus.
Ability to work overtime, as needed.
Call 888-924-0008 to speak to a recruiter.
Inbound Sales CAE~ White Marsh, Maryland Job in Baltimore, Maryland US