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As an Internal Sales Associate, you will be responsible for planning and implementing projects that support the sales organization. You will also assist the sales organization in providing technical and administrative product information. In this role, you will prepare the distribution of accounts to the Sales Representatives and update the automated tracking system, such as CRM. The Inside Sales Associate also coordinates with Sales Representatives to provide sales documentation and satisfy customer requirements.Responsibility:Interface between factory and field sales team.–Liaise with the responsible Hub to escalate / problem solving issues on placed orders. Providing post sales support for escalation issues between customer/sales and factory.–Handle customer inquires and resolve customer issues properly using root-cause analysis. Coordinating order/repair expedites w/OM, Manufacturing, Marketing, Service Center–Coordinating upgrade, trade-in and other special programs–Monitor COL (critical order list) letting sales and customers know if a unit will not ship on timeResponsible for quotation requests and assists in preparation of RFQ’s. Ensure RFQ’s and quotation requests are completed in alignment with company’s policies.–Management the COR – Collaborative business opportunity process for region/area. –Follow up quotations and forecast entries and record outcome of call as directed by sales management.Use InSight (CRM Tool) to log call info, quotations, telemarketing activity etc.Act as an extension of the outside sales force to proactively grow product/service sales:–Develop and maintain excellent relationships with customers and sales.–Set up or alter customer appointments as required – Documenting agenda’s and ensuring any additional resources available if required.–Manage telemarketing projects for region directed. –Prospect new and existing customers with formal outbound campaigns. Become single point of contact for all sales leads for the assigned region (e.g. from seminars, trade shows, mailings and customer care). –Making follow-up/health check calls to customers that had problem orders/repairs.Other duties as assigned. QualificationsoAbility to work under pressure, multi-task, prioritize and deliver on/meet deadlines.oAbility to partner with sales force by building strong working relationships and mutual trustoAbility to work independently without close supervision oSelf-motivated to achieve targets needed to attain monthly goals oAbility to provide high levels of customer service oAbility to interact positively with customers to offer solutionsoAbility to resolve conflicts and promote a positive and team attitude.oGreat attention to detail and results orientatedoAbility to balance decision making between customer needs and JDSU’s priorities and financial responsibilitiesoDemonstrate proficiency in basic JDSU product applicationsoBe familiar with Word, Excel, PowerPoint, One Voice and Seibel on Demand oDemonstrate excellent oral and written communication skills including professional telephone skills and etiquette, as well as organizational skillso5+ years Inside Sales / Quotes / Customer Service experience Full-time employees of JDSU in the United States enjoy a competitive package of employee benefits that include:Medical Dental Prescription Vision Life Insurance Voluntary Supplemental Life and Accidental Death & Dismemberment (AD&D) Short Term and Long Term Disability Insurance Employee Stock Purchase Plan (ESPP) Flexible Spending Accounts Vacation Sick Leave Educational Reimbursement Employee Assistance Program (EAP) Business Travel Accident Insurance JDSU, a worldwide leading provider of broadband test & measurement solutions and optical products for communications, commercial and consumer markets, employs a wide array of scientific, engineering, and manufacturing talent. Providing innovative solutions for industrial, commercial and consumer applications, JDSU offers professional challenge and development for exceptional individuals who thrive on change and will flourish in a diverse, progressive work environment. JDSU is an equal opportunity employer. Additional information about the company is available at www.jdsu.com .We are proud to be an Equal Opportunity and Affirmative Action Employer.

Internal Sales Associate / Channel Associate Introduction Job in Germantown 20876, Maryland US