Our client located in Pittsburgh, PA is seeking a Software Support Analyst.
The successful candidate will work evening hours to support company IT calls.
The position also requires a rotational on-call weekend shift to perform Operations duties.
Responsibilities: Diagnose and troubleshoot incoming employee callsProvide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote accessProvide timely resolution of problems or escalation on behalf of customer to appropriate technical personnelProvide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systemsMaintain, implement, and troubleshoot executive staff issues locally and remotely providing consistent customer care to executive staff membersProvide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware Install, configure and troubleshoot desktop systems, workstations, servers and network issues in a heterogeneous environmentRequirements: Bachelors degree in Computer Science or related fieldExperience in Help Desk or related fieldKnowledge of troubleshooting of Windows Operating systems and Office applications as well as basic IT processes and escalation proceduresAbility to work independently Ability to work evening and rotating on-call weekend shiftWhy Pittsburgh?
Software Support Analyst Job in Pittsburgh, Pennsylvania US