The Help Desk Technical Support Associate responsibilities will include telephone support of our Microsoft Windows applications, Windows operating systems, e-mail, VPN access and network support with remote locations and field personnel.
PC, Server and Network configuration and internal IT support will also be required.
Other responsibilities include: Take calls from internal and external customers located in field offices around the countryProvide local and remote onsite hardware, networking and software support and System Administration support for Windows Servers, Windows Clients, and Active Directory, Microsoft Exchange mail and third party products and applicationsProvide Helpdesk services that include call handling, logging, tracking and problem resolution that meet and exceed customer expectations.
Evaluate and recommend hardware, software solutions and upgrades requirementsAssist the IT department in daily troubleshooting of systems, software, network and telecommunication related problemsParticipate and lead the implementation of new services, tools, software and technologies that automate and improve IT and Corporate productivityThe ideal candidate will hav
1. 2 years of technical support/system administration experience working in a Microsoft Windows Server environment that includes Microsoft Exchange, Active Directory, and Microsoft Office.
A strong technical background, strong written and oral communication skills and the ability to work independently as well as within a team environment is required.
A strong customer services orientation is required and prior healthcare experience would be considered advantageous.
Desktop Support Specialist Job in Woburn, Massachusetts US