Product Specialist ManagerAtlantic Coast Media Group (ACMG) is a high-growth direct merchant of cosmetic products and vitamin supplements for its own proprietary brands (including hydroxatone.
com, urbanhealthsource.
com, mydailydose.
com) selling through TV, Internet, radio, direct mail and magazines.
We are currently seeking a strong Product Specialist Manager to join our organization.
The ideal candidate must enjoy working in a fast-paced, rapid growth environment.
Position ObjectivePosition is responsible for the overall performance of the Product Specialist teams.
The goal of this position is to minimize return and cancellation rates, maximize team profitably in retail and wholesale sales, manage costs and efficiency of customer service, respond to escalated customer inquiries, while providing great support to our customers.
Essential Job Functions: Recruit, train, manage, and mentor Product Specialist team and create a team environment that focuses on serving both internal and external Customers.
Coordinate phone sales, e-mail and technical coverage for customer service.
Implement directives given by Management Team.
Manages customer service scripts and incentives to improve performance.
Inform and train Product Specialist Reps on new products and to enable the Reps to better answer customer questions.
Maximize order accuracy rate by reps of new orders, cancel, return, or transaction modification.
Work with external call centers to support sales initiatives, prevent customer service issues, and ensure compliance with Companys policies.
Assist customer by supporting customer service reps while customer is on the line and when appropriate take customer service calls and respond to customer service inquiries.
Administer customer concern resolution and ensure proper documentation.
Approve and submit all payroll timesheets and monthly incentives for all Product Specialists.
Design measurement tools, track, monitor and report on progress.
Conduct performance evaluations at predetermined intervals.
Ensure quality and efficient, customer service and technical support to customers.
Optimize profitability by increasing sales figures, reducing credits/returns and cancellations while meeting the needs of the customer.
Other related duties and responsibilities as assigned.
Requirements: · 3 + years experience customer service at Supervisor level.
· Experience in a business-to-consumer direct response company preferred· Excellent time management and problem solving skills.
· Strong oral and written communication skills.
· Strong interpersonal skills required.
· Must have strong analytical and problem solving skills.
· History of strong work performance and progressive responsibilities/position.
· Solid working knowledge of MS office applications (Microsoft word, excel, and outlook) We offer a very competitive salary, outstanding benefits package including 401(k) plan with Company match, group medical and dental coverage (85% Company paid), flexible-spending accounts, paid vacation, FREE products, holidays, sick and personal days just to name a few.ACMG is located in the business section of Jersey City, NJ, just minutes from mid-town Manhattan.
Aside from our outstanding compensation and benefits package, we offer an incredibly upbeat and positive work environment.
We are a growing Company and wonderful place to build your career.
You really have to visit us to see for yourself.
Atlantic Coast Media Group is an Equal Opportunity Employer No Phone Calls Please
Product Specialist Manager Job in Jersey City 07310, New Jersey US