The Maintenance Supervisor is responsible, under the direction of the General/Property Manager and/or Senior District Manager, to ensure the smooth operation of the building in compliance with all company policies and procedures, the Equal Employment Opportunity, Fair Housing and Human Rights statutes.
DUTIES AND RESPONSIBILITIES: The Maintenance Supervisor, under the direction of the General/Property Manager and/or Senior District Manager, is directly responsible for the following
1. Staff Supervision2.
Building Operations3.
Financial Management4.
Safety Oversight5.
Miscellaneous duties, as necessary6.
This position does require the Maintenance Supervisor to live on site.
TASKS: The Maintenance Supervisors tasks include, but are not limited, to the following: Staff Supervision
1. Responsible for the direction and supervision of the maintenance employees2 Recommends hiring, terminating, discipline, suspension, promotion and/or rewards for staffing accordance with Equal Employment Opportunity requirements; Companys EEO policies and procedures; with federal, state and local Human Rights/Civil Rights Statutes; and with the Americans with Disabilities Act regulations and/or Section 504 of the Rehabilitation Act of 1973, where applicable3 Reviews and adds supervisory observations to the employees performance self-evaluations4.
Maintains accurate recorded payroll and attendance documentation, in accordance with instructions from the HR-Workplace Solutions Department.
5. Approves overtime only when necessitated by emergencies.
Any non-emergency requires supervisors prior approval6 Identifies training requirements for staff and facilitates in scheduling of the training.
7. Assures that the staff is fully versed in the functions and standards of the job to ensure their effectiveness on the job, especially when they are on-call.
8. Assures that the staff receives adequate training on Fair Housing responsibilities9 Responsible for the implementation of and adherence to Fair Housing practices per Company, LPs Fair Housing Policy and as communicated periodically through Fair Housing training with the Fair Housing officer or designee.10. Meets daily with staff in the morning to organize the day. Follows-up with brief meetings at mid-day and at the end of the day. Includes the General/Property Manager in at least one of these meetings to aid in the coordination of team efforts.
Building Operations
1. Responsible for all maintenance and repairs at the development2 Assures that a responsible staff member is available to respond to emergency calls at all times.
3. Service Request System Assures completion of all service request orders accurately, timely and in entirety.
As a general rule, resident-requested service orders should be completed within twenty-four (24) hours.
Emergency repairs are addressed promptly, in particular when those situations may cause increasing damage to the property or may endanger the residents health and safety.
All completed work orders are signed and placed in the appropriate file to provide documentation of requested services.
This is of assistance if it becomes necessary to validate that the proper service was rendered4 Product Presentation Apartment turnovers must produce units that are to be impeccably clean, mechanically in good working order and properly painted prior to the residents move-in.
After the resident has moved-in, he/she may be required to review the entire apartment checklist with the resident, provide instructions for the use of all facilities and appliances, and correct any problems.
If the problem requires a part or is not repairable immediately, a notation is made on the checklist.
A resident survey that queries the conditions of the apartments and the residents perceptions of the services the company provides is administered and distributed from the main office annually.
Responsible for rectifying any deficiencies noted on the responses and assures residents satisfaction with the service5 Maintenance of Common Areas Common areas, such as laundry rooms, hallways, offices, shops, storage areas, refuse areas, and grounds must be clean at all times.
Schedules routine janitorial tasks to ensure that the above is consistently maintained6 Purchase Order System Follows purchase order instructions established by the district/regional office.
If an emergency arises, calls the General/Property Manager, Senior District Manager and/or Regional Vice President at the office, at home, or by beeper twenty-four hours a day, seven days a week to obtain verbal authorization.
External Maintenance Services Solicits reviews and recommends third-party contracts when so directed by the General/Property Manager, Senior District Manager or designee.
Financial Management
1. Ensures that proper insurance documentation for all outside vendors is collected and is available for supervisory review2 Confirms that the appropriate allocation methodology is established and ensures that all invoices are coded to the appropriate General Ledger account3 Ensures that all invoices are processed for timely payment in order to maintain good vendor relations and accounts4 Participates in the preparation of the initial draft of the annual and capital operating budgets5 Ensures that budgetary guidelines approved for controllable expenses are met6 Ensures that staff is fully aware of budgetary goals and constraints.
Safety Oversight
1. Performs all work with forethought as to risk avoidance and mindful of the safety of staff and residents alike.
2. Notifies the regional office of any incidents that may result in an insurance claim on the site3 Reviews the premises regularly to ensure compliance with all fire and safety codes, regulations and to make precautionary repairs, etc. where risks begin to appear4 Performs or supervises regular, periodic testing/inspections of all fire alarms, smoke detectors, fire extinguishers, and private hydrants5 Develops and implements a fire (or other) emergency plan and confirms that the staff is trained and capable of carrying out required procedures.
6. Coordinates and supervises the sites hazardous material management program(s) as required, obtaining required licensing and/or training.
WORKING CONDITIONS
1. The work environment is representative of office and field conditions, as well as situations that an employee would face while performing job functions.
While performing these duties, an employee can be faced with additional conditions outside those of a general office environment.
These could include wet and/or humid conditions, moving mechanical parts, high precarious places, outside weather conditions and vibrations2 The employee may occasionally be exposed to fumes or airborne particles, electrical hazards and a moderately noisy location while performing system oversights/reviews.
Requirements KNOWLEDGE AND SKILLS
1. High school diploma or equivalent2 Two+ years supervisory skills3 Strong leadership, organizational and administrative skills4 Team oriented5 Must be able to prioritize and handle multiple tasks6 Working knowledge of Microsoft Office.
Maintenance Supervisor Job in Boston, Massachusetts US