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Product Specialist ManagerAtlantic Coast Media Group (ACMG) is a high-growth direct merchant of cosmetic products and vitamin supplements for its own proprietary brands (including hydroxatone.

com, urbanhealthsource.

com, mydailydose.

com) selling through TV, Internet, radio, direct mail and magazines.

We are currently seeking a strong Product Specialist Manager to join our organization.

The ideal candidate must enjoy working in a fast-paced, rapid growth environment.

Position ObjectivePosition is responsible for the overall performance of the Product Specialist teams.

The goal of this position is to minimize return and cancellation rates, maximize team profitably in retail and wholesale sales, manage costs and efficiency of customer service, respond to escalated customer inquiries, while providing great support to our customers.

Essential Job Functions: Recruit, train, manage, and mentor Product Specialist team and create a team environment that focuses on serving both internal and external Customers.

Coordinate phone sales, e-mail and technical coverage for customer service.

Implement directives given by Management Team.

Manages customer service scripts and incentives to improve performance.

Inform and train Product Specialist Reps on new products and to enable the Reps to better answer customer questions.

Maximize order accuracy rate by reps of new orders, cancel, return, or transaction modification.

Work with external call centers to support sales initiatives, prevent customer service issues, and ensure compliance with Companys policies.

Assist customer by supporting customer service reps while customer is on the line and when appropriate take customer service calls and respond to customer service inquiries.

Administer customer concern resolution and ensure proper documentation.

Approve and submit all payroll timesheets and monthly incentives for all Product Specialists.

Design measurement tools, track, monitor and report on progress.

Conduct performance evaluations at predetermined intervals.

Ensure quality and efficient, customer service and technical support to customers.

Optimize profitability by increasing sales figures, reducing credits/returns and cancellations while meeting the needs of the customer.

Other related duties and responsibilities as assigned.

Requirements: · 3 + years experience customer service at Supervisor level.

· Experience in a business-to-consumer direct response company preferred· Excellent time management and problem solving skills.

· Strong oral and written communication skills.

· Strong interpersonal skills required.

· Must have strong analytical and problem solving skills.

· History of strong work performance and progressive responsibilities/position.

· Solid working knowledge of MS office applications (Microsoft word, excel, and outlook) We offer a very competitive salary, outstanding benefits package including 401(k) plan with Company match, group medical and dental coverage (85% Company paid), flexible-spending accounts, paid vacation, FREE products, holidays, sick and personal days just to name a few.ACMG is located in the business section of Jersey City, NJ, just minutes from mid-town Manhattan.

Aside from our outstanding compensation and benefits package, we offer an incredibly upbeat and positive work environment.

We are a growing Company and wonderful place to build your career.

You really have to visit us to see for yourself.

Atlantic Coast Media Group is an Equal Opportunity Employer No Phone Calls Please

Product Specialist Manager Job in Jersey City 07310, New Jersey US

Comcast founded in 1963, has grown into one of the world’s leading communication and entertainment companies focused on broadband cable, commerce and content.

Comcast Cable is the country’s largest provider of cable services, and has expanded to digital services, faster Internet and IP-enabled phone service, and innovative programming over 250 cable channels, including popular channels like E!, Sportsnet, Exercise TV, The Golf Channel and more.

Comcast connects with more tha

24. 7 million cable customers

14. 1 million high-speed Internet customers an

5. 2 million voice customers providing top consumer products and services in three key areas: video, digital cable, VOD, HD and DVR; online; and voice.

We strive to be the company customers look to for the products and services that connect them to what’s important in their lives.

POSITION SUMMARY: To maximize the sale and up-sell of cable products to new and existing customers by meeting or exceeding specific departmental and individual goals.

Accommodate a full range of customer requests, inquires and complaints via Call Center phone or the lobby.

MAJOR DUTIES(May perform any or all of the following duties): Handle high volume of sales calls, covering customer services in a prompt and professional manner, obtaining all information for successful completion of the transaction.

Answer customer questions regarding sales, products and features.

Communicate to customers product benefits and features.

Target customer’s interest with a variety of products and service offerings.

Upsell current customers with new products and services.

Obtain assistance from Manager and/or Supervisor for complex inquires.

As needed, handle billing and repair calls, and the necessary supporting functions.

Represent Comcast in a professional and positive manner in all situations.

Perform other duties as assigned.

Punctual, regular, and consistent attendance.

Required Skills: PREFERRED QUALIFICATIONS: Ability to communicate and the sell the appropriate level of cable service to customers.

Ability to use COMTRAC, and other Call Center software applications.

Demonstrated courtesy and patience in customer service.

Ability to listen and interpret the needs of customers.

Ability to use personal computer and software applications.

Ability to work independently to resolve customer problems or complaints.

Foreign language a plus.

EDUCATION: High School diploma or equivalent.

EXPERIENCE: Minimum 6 months high volume telephone or face-to-face customer service and sales experience, or the recognized equivalent in work experience or a combination of work experience and education.

WORKING CONDITIONS: Fast paced often high-pressure office environment.

Ability to manipulate objects such as pen, keyboard and mouse.

Ability to wear telephone headset.

Ability to occasionally lift and carry 20 lbs or less.

Must travel to work in inclement weather.

Exposure to moderate noise levels.

Vision ability: Close vision, peripheral vision and ability to adjust focus.

Ability to work overtime, as needed.

Call 888-924-0008 to speak to a recruiter.

Inbound Sales CAE~ White Marsh, Maryland Job in Baltimore, Maryland US